Where to start with AI
Each week, one business workflow and how to bring AI into it in two stages: first AI assists and a person decides; then it handles approved, standard cases on its own, and the team takes the exceptions.
Each issue sets out the scope, the criteria for moving to autonomy, assessed topic by topic, and the control architecture: sources, access rights, evaluation, logging, security, and governance. The cases are illustrative: fictitious companies, approximate figures.
No. 4 · Legal
No. 3 · Customer service
No. 2 · Finance
No. 1 · Human resources
The question is not “Which tool should we buy?” It is “Which repetitive work can we have AI assist with, measure, and then delegate under clear controls?”
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